Return & Refund Policy
Thank you for choosing Tanima Jewels. We take pride in the quality of our gold-plated, anti-tarnish jewelry and want to ensure you have a seamless experience. Please review our specific guidelines regarding returns and replacements below:

Damaged Items & Replacements

We do not accept returns or exchanges unless an item arrives damaged.

Replacement Process: If your jewelry is damaged during transit, we will provide a replacement of the same product.

Video Verification (Mandatory): To qualify for a replacement, you must provide a continuous unboxing video. This video should start before the package is opened and must be filmed without any cuts, edits, or pauses.

Reporting Window: Any damage must be reported to our team within 24 hours of the delivery timestamp.

Returns & Shipping
Return Shipping: Since we do not provide a reverse-pickup service, customers are responsible for shipping the damaged product back to us.

Item Shortages: In the rare event that an item is out of stock after your payment has been processed, we will issue a full refund for that specific item immediately.

How to Contact Us
If you have any issues with your order, please reach out to us through the following channels:

Instagram: Direct Message us at our official handle.
https://www.instagram.com/tanima_jewels

Note: By placing an order with Tanima Jewels, you agree to the terms outlined above. We appreciate your support for our brand and look forward to bringing more sparkle to your collection.